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Smart Share & Smart Copy Issues

posted 4 Mar 2015, 18:50 by Greg Basford
Dear Colleagues,

Hapara have alerted us to continuing issues with the Smart Copy (TD Classic) and Smart Share (TDv2) functions in TD. These problems were first identified last week.

Hapara have asked that such issues be escalated directly to them via email to support@hapara.com

To expedite the process, please:
1. include Smart Share (if using Teacher Dashboard 2) or Smart Copy (if using TD Classic) in the subject line, and

2. CC the CEO Sydney TD Help Desk on td.support@syd.catholic.edu.au, and

3. Include the class ID, student or teacher usernames, and file names involved. This information will help Hapara resolve your issue more quickly.

For those who have recently (in the last week) submitted a ticket to the TD Help Desk with a Smart Copy/Share issue, these have already been escalated to Hapara.