Welcome‎ > ‎Latest News‎ > ‎

TD Issue with subject folders - resolved

posted 13 Mar 2014, 16:08 by Greg Basford   [ updated 16 Mar 2014, 19:51 ]
Dear Colleagues,

Good news: the issue with Student folders has now been resolved. We thank Hapara for fixing this so promptly. Please let us know if student folders are still not appearing in your class dashboards by submitting a ticket and we'll investigate.

One tip: if subject folders are still not appearing try using the Class Info tab, then clicking the "Refresh Class Information" link (very bottom of the page). If they are still not there then please escalate to us via the TD Helpdesk.

We apologise for any inconvenience this service interruption has caused you this morning. As always, Gordon and I are happy to field your questions.

Cheers,

Greg

...................................

Dear Colleagues,

There is an issue this morning with viewing subject folders in Teacher Dashboard. The issue is being caused by Google and Hapara are working with Google to address this now. We will provide more information about a resolution as news comes to hand.

As a workaround, you can see student's files and activity via the Sharing tab --> All Docs.

Thanks,

Greg
Comments