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Support requests

posted 1 Nov 2015, 16:12 by Greg Basford   [ updated 1 Nov 2015, 16:13 ]
Just a brief reminder regarding teachers seeking support for their use of TD. We've had a couple of incidents in recent weeks where teachers have contacted Hapara directly, mainly for incidents involving access to classes. The result is a delay in the teacher getting the help they need.

Could I ask you to please remind your colleagues to put any TD-related requests through you, in the first instance, and then for you to raise a ticket with the TD Help Desk if you need our assistance.

So, to recap, the support process is:

Teacher --> TD Manager (you) --> TD Help Desk (us) --> Hapara (if required).

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