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FAQ

Frequently Asked Questions about Teacher Dashboard Support
1. How quickly will I get a response to my support request?
We endeavour to respond to your request within 1 working day.

2. May I contact support by phone?
Yes. TD Support is now managed by the ICT Service Desk team. Call 9568 8279 during school hours (8.30am to 3.30pm). Please note that phone support is done on a "best effort" basis as our TD Support team are not always available on the phone. If your request is urgent, please contact the SCS Leichhardt Office switch on 9568 8400 and ask to be put through to one of the SCS TD Support Team.

3. How do I follow up a support request?
You can either visit the TD Help Desk portal and click "Check Ticket Status" or call us on 9568 8279.

4. May I contact support via a Google Chat or Hangout?
Yes, but we prefer that you submit a support request first. We're always happy to work with you via Google chat, Google hangout, or the SCS Video Conferencing system.

5. May I contact Hapara directly for support?
No, unless we specifically ask you to contact them. All first-level support of Teacher Dashboard is handled by SCS TD Support staff. We escalate issues onto Hapara as required.

6. Where can I find out how TD is set up for my school?
For Primary Schools, you can see how TD is configured for your school here. For secondary schools, please speak with your TD Manager.

Contact ICT team for more information. 

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